FREQUENTLY ASKED QUESTIONS




If you forget or lose your password, click here and submit your email address. We will send you a link to change your password.


Whatever method you decide to engage, you can rest assured that Buy Solar UPS is working to keep your transaction safe. At check out, you can use any of these methods:
  • Debit Cards Online Payment
  • Bank Deposits( Our corporate account can be viewed here)
  • Pay on Delivery:
a) Cash payments. Note that the exact amount of cash should be made available for the courier
b) Point of Service(POS) with Debit cards
Note: For cash orders of over ₦100,000, POS would be made available for use.


You can track your order by either sending a mail to e.onwuatuelo@greenpowernig.com or call these numbers 08087337565, 01-3429170



You can cancel your order by either sending a mail to e.onwuatuelo@greenpowernig.com or call these number 08087337565. However if the goods is in transition or gets to you before you cancel, you nevertheless have the option of rejecting or accepting the order on delivery.


Your order should arrive within 1-7 working days of order processing.


Yes, as soon as an order is made and proceeds to check out, an automatic invoice is generated with an invoice number to track your order.


Your order may be delivered by Buy Solar UPS agents/representatives or by other courier companies. You would be called prior to or on the same day to notify you on who is delivering and to also find out if you are available to receive your order.


Our office pick up address is 35b Unity Road, off Mobolaji Bank Anthony Way, Ikeja. Lagos



Yes, we deliver outside Lagos. However, shipping and delivery time may vary depending on the delivery location. For now, we don’t ship outside Nigeria. Nevertheless, BUYSOLAR-UPS is working very hard to integrate shipments outside Nigeria.


if you recently received an order and something is wrong, please email e.onwuatuelo@greenpowernig.com or call 08087337565 and provide details as soon as possible. Depending on the exact issue, Buy Solar UPS will offer support and try to work with the client to offer a resolution quickly, such as repair, replacement, refund upon return or other forms of compensation as applicable. However, please note that returns or replacement may not be available in the following cases:
  • Damages due to misuse of product
  • Products with tampered or missing serial, Gmaci or UPS numbers.
  • Amy damage/defect which are not covered under warranty
  • Any product that is returned without all original packaging and accessories including the box(carton), tools, screws, knots etc
  • Items with no return Policy.