Return Policy

SHIPPING AND DELIVERY

Kindly choose your preferred shipping method. Please note that you will be responsible for shipping costs. To realize cost of shipping, kindly add products to cart and give your shipping information after you checkout, the total sum will be automatically calculated.

CANCELLATION POLICY
  • Customers can cancel orders before payment
  • Orders cancelled after payment but before delivery will attract a 5% restocking fee
  • Orders cancelled after payment and after delivery but before installation will attract a 10% restocking fee plus transportation charges.
  • No cancellation is allowed after installation under any circumstances
RETURN POLICY
  • Goods can be returned within 2days UNUSED in the same unopened box as purchased for a full refund
  • Goods returned after 2days of purchase in unopened boxes only can be returned for EXCHANGE only for goods of same value
  • Goods that have been tampered with cannot be returned or exchanged.
  •  There is no exchange, return or refund for all used, damaged or missing accessories for Electronic goods or components like inverters, charge controllers, stabilizers etc
SECURITY/ PRIVACY POLICY

BUY SOLAR UPS will not share customer’s information or contact details with anyone. Your data is required for billing and shipment purposes and also to keep you abreast with products promotions from time to time.

WARRANTY
Warranty varies for different products. Kindly see details or ‘product description’ for the various products of interest. When claiming warranty, no fee is required, however, purchased product must be returned to BUY SOLAR UPS along with receipt, invoice and waybill. Please note that warranty does not cover damage, neglect or wear.