Yes. Kindly show any of your IDs to the delivery associate/pick up station. This could either your Voters Card, Driver's Licence, Work ID or your Passport.

Yes, You only need to ensure that your representative has the tracking number and a signed copy of your ID

Yes, we are committed to offering our customers only 100% genuine and original products. We also take all necessary actions to ensure that any seller found to be selling non-genuine products is immediately delisted from BuySolar-UPS.

Please contact us here if you think a product listed on our website does not meet these standards.

You may receive items in your order separately because they are sold by different sellers and are shipped at different times.

Shopping on BuySolar-UPS is easy! Once you have found the product you want to buy, just follow the steps below:

  • Click on ‘Buy Now’ to add this product to your cart
  • Click on ‘VIEW CART and CHECKOUT’ in the pop up
  • Click on ‘Cart’ in the top right corner
  • Register an account or Login into your existing account by entering your Email and password
  • Enter your shipping/billing information, ensuring your address is complete and accurate
  • Choose your preferred payment option
  • Click on ‘Confirm order’ to complete your order

Once your order is placed, we will either automatically confirm it by notifying you via Email, or we will call you for confirmation in case we need more details. Please note that this confirmation is a mandatory step before we ship your order. If you are unsure of whether your order has been confirmed or not, please contact us here a few hours after your order placement.

Step 1: Log your return request

    1. Go to Contact usand complete the form.

 

Step 2: Pack your product

  • All items must be returned in their original packaging
  • Include all tags, accessories or gifts you received

Step 3: Return your product

    1. If you requested a pickup, we will contact you to arrange a pickup time.

  1. If you selected a drop-off station, please drop your package at your selected drop off station following the given instructions (no shipping charges will apply).

Click here to find out more

You can identify BuySolar-UPS products by the BuySolar-UPS badge you will find on BuySolar-UPS products.

Most of BuySolar-UPS products come with brand warranty, and you can contact the service provider to activate this. Click here for more details.

Once we receive your returned item, we will inspect it and process your refund via voucher or bank transfer depending on your selected option. See our timelines here

BuySolar-UPS guarantees that all products covered are:

  • Authentic/original
  • Delivered in perfect condition (no tear, leak, dent, etc.)
  • Benefiting from extended return policy
  • The best experience you can find on BuySolar-UPS

Check your eligibility below to be a BuySolar-UPS installer.

  • You are a learned Engineer in the Solar Energy Installation or other electrical installation
  • You have good years of installations experience
  • You are willing to abide by our guideline for becoming an installer

Apply here

Yes, sellers can list their products and sell. Although, there are standards and requirements that must be attained before they can sell. Check the category section for enlisting details and information.

Yes. We will refund you 100% of the cost of the item plus your shipping fee. To find out more about our return and refund policy, please click here

You can cancel your order by ​contacting our Customer Service here

Yes, as soon as an order is made and proceeds to check out, an automatic invoice is generated with an invoice number to track your order.

You can choose from the different payment methods available on BuySolar-UPS. Please find below the list of available payment methods:

  • BuySolar-UPS Voucher
  • Credit/Debit Card
  • Pay on Delivery:
    1. Cash payments. Note that the exact amount of cash should be made available for the courier
    2. Point of Service(POS) with Debit cards

    Note: For cash orders of over ₦100,000, POS would be made available for use.

You can find the payment methods during the final step of checkout in detail. Do not hesitate to contact our Customer Service for more information.

Simply register within 1 minute or login with your Facebook account if you do not have an existing account.

BuySolar-UPS Refund Voucher can be chosen as a refund method. The value is equal to the amount of the product purchased.
You can use BuySolar-UPS Refund Voucher as a voucher code to buy any item. A refund voucher is valid for 180 days, you are expected to use your voucher during this period. This refund voucher can be used on several purchases, until

your balance is 0

If you have been issued a BuySolar-UPS Refund Voucher, you would have received a voucher number.
Please enter this voucher number in the voucher code box and click "add voucher" during checkout at the payment step. A corresponding deduction will be applied to your total amount

In case your voucher amount s lesser than the total checkout payment amount, the outstanding is charged on your credit card and any other method of payment you choose to pay with.

In case your voucher amount is more than the total checkout payment amount, the total amount in checkout payment will be deducted from your voucher refund and the outstanding amount is still valid and useable till your voucher is 0 within the speculated period of voucher validity.

There are no hidden costs or charges when you order from BuySolar-UPS. All costs are 100% visible at the end of the checkout process.

We will send you regular updates about the status of your order via emails and SMS. Once your order has left our warehouse, you can track its status by entering your tracking number here.

As per BuySolar-UPS cancellation policy, you can cancel your order before it is shipped out from Jumia or the seller warehouse. Please click here to submit a cancellation request.

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BuySolar-UPS offers 15-day easy returns, allowing you to return the product within 15 days from item's delivered date. Please ensure that your return meets BuySolar-UPS 's return conditions Change of mind returns will only be accepted for specific categories, as per BuySolar-UPS's current guidelines. Please see "What kind of products are not returnable due to change of mind?" click return policy page for more information.

Yes, we deliver outside Lagos. However, shipping and delivery time may vary depending on the delivery location. For now, we don’t ship outside Nigeria. Nevertheless, BUYSOLAR-UPS is working very hard to integrate shipments outside Nigeria.