Transparency Policies

Kindly choose your preferred shipping method. Please note that you will be responsible for shipping costs. To estimate your shipping cost, add products to the cart and give your shipping information after you checkout, the total sum will be automatically calculated.

Dear esteemed customers, thank you for shopping at BuySolar-UPS, if you are not entirely satisfied with your purchase, no problem! we are here to help.

What you get when you purchase our equipment and services:

  • No-hassle policy
  • Exchange for another device

See Our Return Policy page.

 

BuySolar-UPS offers a 2 days period for items that meet the requirements for return. Please contact us via any of our contact channels within two days of delivery and we will ensure you get resolution.

  • Customers can cancel orders before payment.
  • Orders canceled after payment but before shipping will automatically be revert back you BuySolar-UPS credit wallet where you can make another purchase with it.
  • Orders canceled after payment but before delivery will attract a 5% restocking fee.
  • Orders canceled after payment and after delivery but before installation will attract a 10% restocking fee plus transportation charges.
  • No cancellation is allowed after installation under any circumstances

Warranty varies for different products. Kindly see details or ‘product description’ for the various products of interest. When claiming warranty, no fee is required, however, purchased product must be returned to BUY SOLAR UPS along with receipt, invoice and waybill. Please note that warranty does not cover damage, neglect or wear.