BuySolar-UPS offers a return policy for equipment and services purchased over the phone from BuySolar-UPS, and online from www.BuySolar-UPS.com

How to Return or Exchange Your Device

If you bought the device at BuySolar-UPS retail store, return it to BuySolar-UPS store within the applicable return period.

If you bought the device online at BuySolar-UPS or over the phone from BuySolar-UPS, mail the device back to BuySolar-UPS or bring it to BuySolar-UPS retail store during the applicable return period.

Be sure to keep your tracking number. You can exchange equipment once within the applicable Return Period.

RETURN INSTRUCTIONS

Send a Complaint

Also include pictures of the product that was delivered to support@BuySolar-UPS.com as a means of evidence.

RETURN AFTER AUTHORIZATION

Once your claim is validated, we will provide information on the most suitable means of getting the item from you.

TRACK RETURN STATUS

We will send you a return waybill number, this will enable you to track the status of your return.

 

  • Goods can be returned within 2days UNUSED in the same unopened box as purchased for a full refund
  • Goods returned after 2days of purchase in unopened boxes only can be returned for EXCHANGE only for goods of the same value
  • Goods that have been tampered with cannot be returned or exchanged.
  • There is no exchange, return or refund for all used, damaged or missing accessories for Electronic goods or components like inverters, charge controllers, stabilizers etc

If my returned product is not validated for refund, how do I get informed?

If your return is invalid then we will call you to explain the issue and send the item(s) back to you. We will arrange the delivery of the item.

Note that we will make several attempts to return the product to you. However, after 2 return attempts, we will cancel the return procedure and we will keep the product with us for a maximum of 60 days for you to pick it up at BuySolar-UPS warehouse.

I have bought an item on promotion or with a voucher. What amount will you refund me?

For items purchased on sale, the amount refunded will be the exact amount paid and not its original value.

For example: If you purchased an item on sale for N8,000 and its original value was N14,000, we will refund you N8,000.

If you purchased an item with a Refund voucher, we will refund you the sum of the amount you paid and the amount of the BuySolar-UPS refund voucher.

PRODUCT CONDITION

All products sent back to BuySolar-UPS must be in like-new condition without any physical or water damage and their original packaging.

You also must include original components including device, battery, charger, manual, and a copy of the invoice or receipt. If anything is missing or the device is not in like-new condition, your shipment may not be accepted. We cannot accept returns or exchanges for:

  • Closeout items (clearance sales items)
  • Prepaid refill cards and gift cards
  • Product with tampered or missing serial Universal Product Code numbers (UPC).
  • Products damaged due to misuse.

If a device has physical or liquid damage it cannot be returned and a credit will not be issued. BuySolar-UPSwill returns ineligible devices to you at the same address shown on the shipping label. No restocking, handling, or shipping fees will be charged to you for this device return.

Credit Wallet

BuySolar-UPS Credit Wallet can be chosen as a refund method. The value is equal to the amount of the product purchased.
You can use BuySolar-UPS Credit Wallet as a voucher code to buy any item. A refund voucher to credit wallet is valid for 180 days, you are expected to use your voucher during this period. This refund voucher can be used on several purchases, until

your balance is 0